City 411

City government

Mayor / Brandon Johnson

The official mayor’s office and municipal information.

City services

311 / 312-744-5000

Use the public service portal for information and local requests.

Immediate help

Emergency / 911

Call 911 for an emergency in the United States. For routine questions, use the municipal service portal.

Ventra / Contactless

Consult CTA’s current fare page for card, contactless, and pass options. Metra tickets are a separate product even when bought through the Ventra app.

Pilsen museum route

NMMA lists both stops as options, followed by a walk to 1852 W. 19th Street. Check service and accessibility before leaving.

Hyde Park art route

The Smart Museum lists Red or Green Line to Garfield plus the 55 bus, or Metra Electric to 55th–56th–57th Street followed by a walk or bus. Compare the complete journey.

After the encore

Do not assume your preferred line runs all night. Check service alerts and the full return trip, including waiting and walking, before the show.

One city. Several systems.

Rail, city buses, and regional services serve different journeys. Choose by destination and timetable, not by what looks closest on a screenshot.

Platform basics

Stay back from the platform edge and never enter the tracks. Alert staff if something falls. Use passenger intercoms or seek the operator or station staff when you need help.

An actual emergency

For immediate danger, contact emergency services and tell transit or venue staff. Move away from a confrontation when possible and follow official directions.

Lakefront weather is part of the plan

Check the forecast, wear practical layers, and avoid making a long exposed walk your only return option. Charge your phone and save the venue address.

Respectful nightlife

Keep your drink with you, secure your bag, and tell staff if you feel unwell. Agree on a meeting point and verify any booked car before boarding.